Frequently Asked Questions
Everything you need to know about your Pholoh shopping experience.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is Pholoh's return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our Returns Portal to start your request.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring your favorite similar garment at home and comparing it to our chart for the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
Can I track my order in real-time?
Yes! Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your package's journey.
Are your materials sustainably sourced?
At Pholoh, we prioritize ethical manufacturing and use high-quality, durable fabrics designed to last, reducing the environmental impact of fast fashion.